SIP0002: VwmEndpoint Not Answering

DESCRIPTION

This alarm is triggered when the number of calls into the IVR exceed the licensed number of concurrent calls

SEVERITY

1

IMPACT

This means that calls are not getting answered by the IVR and customers will only hear ringing

TROUBLESHOOTING STEPS

1. Check to see if there is answer activity on the workflow.

2. Check out FreeSwitch.log file to see if there is any issues while trying to answer the call

APPLIES TO

IVR

References

• MiContact Center Administration and Installation Guide
• MiContact Center User Guide
• MiContact Center and Business Reporter System Engineering Guide
• Multimedia Contact Center Installation and Deployment Guide
• Business Reporter User Guide